(Some people call these “Core Values.” Either way, this is how we live our lives here at Atiwa)

  1. Customer Service. People don’t care how much we know until they know how much we care. Even though we are in the technology business, we recognize that 85% of what we do is people-related and only about 15% is technology related. We do everything within our power to make clients thrilled with Atiwa’s services.
  2. Teamwork. We are team players and team leaders, both internally to Atiwa as well as being team-players with our clients. We do whatever it takes to stay together, work together, and achieve the team’s goals. We focus on cooperation and always coming to a mutually-agreeable resolution. We ask for help when we need it and we are compassionate to others who ask us.
  3. Dependability, consistency, and timeliness. We are dependable, consistent and timely in our actions so that our clients and teammates can feel comfortable in dealing with us at all times. We are disciplined in our work so that our results, growth, and success are consistent.
  4. Systems and Procedures. We are disciplined in how we accomplish our jobs. We always look to the system for a solution. When a challenge arises, we use a system correction before we look for a people-correction. We use a system solution in our innovation rather than a people-solution. We follow the system exactly until a new system is introduced. We suggest system improvements at every opportunity.
  5. Respect for others. We recognize that people usually won’t remember what we did for them, but they will remember how we treated them. We treat everyone, client, and team mate, with complete respect, whether or not we receive that respect in return.
  6. Excellence. “Good-enough” isn’t. We always deliver products and services of exceptional quality that add value to all involved for the long term. We look for ways to do more with less and stay on a path of constant and never-ending improvement and innovation
  7. Mindset of continual learning.
  8. Professionalism. To our clients we are an educator, a mentor, a helper, and a friend, allowing them to make their own intelligent decisions about their needs. We impart practical and usable knowledge rather than just theory.
  9. Communication. We communicate with our clients every step of the way, keeping them informed of either good or bad. We communicate positively of our fellow team members, never listening to sarcasm or gossip. With clients or team mates, we always apologize for any upsets first, and then look for a solution. We take full responsibility for our communications with everyone.
  10. Friendliness. We recognize that our clients and team mates are dealing with a lot of stress in their day to day lives. A friendly smile, kind word, and offering encouragement, whether in person or over the phone, goes a long way to help relieve that stress.
  11. Comfort and peace-of-mind. Knowing that our clients depend upon us for help with their office technology challenges, we provide them that comfort and peace of mind by helping them directly or else making something happen to provide that.
  12. Giving-back. Atiwa as a company believes that technology’s unique role as a fundamental corporate need gives us a special opportunity to assist our community, and we’re hellbent on helping others! Atiwa will give 4% of its profits to any one of 4 Houston charities, of your choice.
  13. Fun. Atiwa as a company strives to create and maintain an environment that allows fun to occur and makes it enjoyable for our team mates to come to work every day. As an Atiwa team mate, we try to create an atmosphere of happiness so that all around us enjoy it as well.