Atiwa's Vision & Mission
Atiwa Vision Statement
“Helping Others, by eradicating office technology frustrations and improving office efficiency.”
Atiwa is the #1, most respected, and sought-after I.T., computer, printer, and coper services and support company in Houston, helping companies of all sizes solve their office-technology needs, thereby turning technology fear, dread, and anger into peace of mind, comfort, and productivity by allowing their businesses to run more smoothly, efficiently, and profitably. We have a culture of helpfulness, high skills, high quality, friendliness, reliability, discipline, and fun.
Atiwa Mission Statement
Atiwa Computing, Inc is a team of fast, friendly, and reliable office technology experts, specializing in computer, printer, copier, telephone, audio visual, and general I.T. services support to companies of all sizes. We accomplish this by providing computer and printer managed services and technology rental equipment.
We are in the positive-customer-experience business, serving customers who need consistent, quality technical support and quality products. We work to make sure that every encounter with Atiwa or any of our people is a positive and successful experience for our clients.
Our clients are companies, of all sizes, who want to deal with us because we work with a sense of urgency. We understand that people are as important as the technology in any solution. What makes us different from others is our reliability and consistency – we do what we say we’ll do.
Points of Culture
(Some people call these “Core Values.” Either way, this is how we live our lives here at Atiwa)
Customer Service
People don’t care how much we know until they know how much we care. Even though we are in the technology business, we recognize that 85% of what we do is people-related and only about 15% is technology related. We do everything within our power to make clients thrilled with Atiwa’s services.
Teamwork
We are team players and team leaders, both internally to Atiwa as well as being team-players with our clients. We do whatever it takes to stay together, work together, and achieve the team’s goals. We focus on cooperation and always coming to a mutually-agreeable resolution. We ask for help when we need it and we are compassionate to others who ask us.
Communication
We communicate with our clients every step of the way, keeping them informed of either good or bad. We communicate positively of our fellow team members, never listening to sarcasm or gossip. With clients or team mates, we always apologize for any upsets first, and then look for a solution. We take full responsibility for our communications with everyone.
Systems and Procedures
We are disciplined in how we accomplish our jobs. We always look to the system for a solution. When a challenge arises, we prioritize system correction and solutions before people-correction or solutions. We follow the system exactly until a new system is introduced. We suggest system improvements at every opportunity.
Excellence
“Good-enough” isn’t. We always deliver products and services of exceptional quality that add value to all involved for the long term. We look for ways to do more with less and stay on a path of constant and never-ending improvement and innovation.
Dependability, Consistency, and Timeliness
We are dependable, consistent and timely in our actions so that our clients and teammates can feel comfortable in dealing with us at all times. We are disciplined in our work so that our results, growth, and success are consistent.
Professionalism
To our clients we are an educator, a mentor, a helper, and a friend, allowing them to make their own intelligent decisions about their needs. We impart practical and usable knowledge rather than just theory.
Respect For Others
We recognize that people usually won’t remember what we did for them, but they will remember how we treated them. We treat everyone, client, and team mate, with complete respect, whether or not we receive that respect in return.
Friendliness
We recognize that our clients and team mates are dealing with a lot of stress in their day to day lives. A friendly smile, kind word, and offering encouragement, whether in person or over the phone, goes a long way to help relieve that stress.
Comfort and Peace-of-Mind
Knowing that our clients depend upon us for help with their office technology challenges, we provide them that comfort and peace of mind by helping them directly or else making something happen to provide that.
Giving Back
Atiwa as a company believes that technology’s unique role as a fundamental corporate need gives us a special opportunity to assist our community, and we’re hellbent on helping others! Atiwa will give 4% of its profits to any one of 4 Houston charities, of your choice.
Fun!
Atiwa as a company strives to create and maintain an environment that allows fun to occur and makes it enjoyable for our team mates to come to work every day. As an Atiwa team mate, we try to create an atmosphere of happiness so that all around us enjoy it as well.
Providing A Layered Approach To Combat Cyber Security
Cyber security today can no longer be ignored. Within the last five years, cybercrime, data breaches and ransomware attacks have multiplied by a factor of 1,000. Hackers now have so many tricks to break into your network and steal your data that doing only the bare minimum, such as virus protection, is simply not enough to protect your business.
To us, cyber security for your business is similar to protecting your home. Sure, you can lock the door to keep people out. A dead bolt and alarm system will certainly keep you better protected. You can even hire a private bodyguard to stand out front with a gun. Problem is, now they’re coming down the chimney. That’s why the team at Atiwa embraces a sophisticated layered approach to protecting your data and your business, which includes the latest hardware, the most proven software, as well as up-to-date education and training.
Everyone on the Atiwa Computing team makes it a priority to continuously grow their knowledge base through education, training and certifications. You’ll be hard-pressed to find another IT services provider in the Houston area as decorated with certifications and partnerships. Among our advantages, we are a Microsoft Silver Certified Partner, SonicWall Platinum Partner, SentinelOne Security Partner, Huntress Security Partner and ThreatLocker Security Certified Partner, in addition to being Cisco Certified and Microsoft Networking Infrastructure Certified.
Whether it’s the peace of mind from our layered cyber security measures, the confidence that we will respond within eight minutes or our 90-Day Guarantee, where you can try our services at no risk for three full months, Atiwa Computing, Inc., is Houston’s first choice in IT services providers. It’s the reason we have earned over 30 five-star Google reviews and multiple awards, including the Business Excellence Award, being listed among the Largest Cyber Security Companies in the Houston Book Of Lists and earning the City of Houston Premier Service Award.
Among our proudest accomplishments are authoring the Amazon best-selling book Sitting Duck: Why YOUR Business Is A Cybercriminal’s Ideal Target and serving Houston area small businesses’ IT needs by enhancing their protection and productivity for over 37 years!
7 Things We Do Better
Why Choose Us? Here are the things that we do better than everyone else, and make us different from our competitors:
Responsiveness
We are more responsive than the average IT support firm. The industry average response time is 4-6 hours or longer. Also, most of our competitors don’t guarantee any type of response time in their SLA (Service Level Agreement), and many outsource their Help Desk to another country. We have a well-staffed Help Desk. We answer our phones LIVE, and guarantee to have a friendly English-speaking technician working on resolving a problem within 8 minutes or less of receiving your call to our Help Desk. If your company has an average of 1 support request a week, and it takes your technician 4 hours to respond on average, you’ll end up wasting 208 hours –or 8.6 weeks – WAITING on your tech to simply respond, which doesn’t account for the time it may take them to resolve it.
Availability
Our phones are answered LIVE. You and your team can reach us 24 / 7.
Experience
Atiwa is the most experienced independent IT services company in Houston. We’ve been in business, helping clients like yourself, since 1983. That’s decades more experience than our closest competitor. Our team of Microsoft Certified techs solve problems correctly the first time. That saves your both time and money.
Affordable Rates
Our low overhead = affordable rates to you. With our flat-fee, fixed rates, you won't have to worry about getting nickeled-and-dimed to death.
Guarantee
Atiwa has the strongest guarantee in the business. We call it our “Atiwa-8-Advantage” Response Time Guarantee: We’ll have a friendly, competent, English-speaking technician working to resolve your company’s technical problem within 8 minutes or less of receiving your call to our Help Desk for help, or we pay you $100.
Specialists In Medical And Healthcare
Most of our competitors are jacks-of-all-trades. They work with clients of all sizes in all industries. Many of our competitors seem to have an attitude of “If the check will clear, bring them here.” But we’re not like that. We’ve spent decades gaining knowledge, skills, and expertise in the medical and healthcare industry- the most difficult of industries because of the extreme security concerns, the compliance and regulatory requirements, as well as working within tight budgets and cost constraints. If you need help with HIPAA, PCI, or other industry compliance standards or audits, we're here to help you.
One Stop Shop
Atiwa is the only Houston I.T. services company offering managed services for computers, servers, printers, and copiers, along with a complete inventory of technology rental equipment, including computers, servers, printers, copiers, scanners, shredders, AV and sound equipment, monitors, screens, and projectors.
7 Things We Do Better
Why Choose Us? Here are the things that we do better than everyone else, and make us different from our competitors:
We are more responsive than the average IT support firm. The industry average response time is 4-6 hours or longer. Also, most of our competitors don’t guarantee any type of response time in their SLA (Service Level Agreement), and many outsource their Help Desk to another country. We have a well-staffed Help Desk. We answer our phones LIVE, and guarantee to have a friendly English-speaking technician working on resolving a problem within 8 minutes or less of receiving your call to our Help Desk. If your company has an average of 1 support request a week, and it takes your technician 4 hours to respond on average, you’ll end up wasting 208 hours –or 8.6 weeks – WAITING on your tech to simply respond, which doesn’t account for the time it may take them to resolve it.
Our phones are answered LIVE. You and your team can reach us 24 / 7.
Atiwa is the most experienced independent IT services company in Houston. We’ve been in business, helping clients like yourself, since 1983. That’s decades more experience than our closest competitor. Our team of Microsoft Certified techs solve problems correctly the first time. That saves your both time and money.
Our low overhead = affordable rates to you. With our flat-fee, fixed rates, you won't have to worry about getting nickeled-and-dimed to death.
Atiwa has the strongest guarantee in the business. We call it our “Atiwa-8-Advantage” Response Time Guarantee: We’ll have a friendly, competent, English-speaking technician working to resolve your company’s technical problem within 8 minutes or less of receiving your call to our Help Desk for help, or we pay you $100.
Most of our competitors are jacks-of-all-trades. They work with clients of all sizes in all industries. Many of our competitors seem to have an attitude of “If the check will clear, bring them here.” But we’re not like that. We’ve spent decades gaining knowledge, skills, and expertise in the medical and healthcare industry- the most difficult of industries because of the extreme security concerns, the compliance and regulatory requirements, as well as working within tight budgets and cost constraints. If you need help with HIPAA, PCI, or other industry compliance standards or audits, we're here to help you.
Atiwa is the only Houston I.T. services company offering managed services for computers, servers, printers, and copiers, along with a complete inventory of technology rental equipment, including computers, servers, printers, copiers, scanners, shredders, AV and sound equipment, monitors, screens, and projectors.
