Managed Backup and Disaster Recovery
When technology doesn’t work the way it’s supposed to, our certified and highly-trained help desk technicians are just a phone call away. Whether you’re dealing with hardware, software, or network issues, we’ll work hard to quickly (and effectively) solve your IT problems and prevent them from happening again. You deserve peace of mind while focusing on your day to day tasks, and Atiwa is here to help.
If your email stops working, what do you do? If you came into work today and couldn’t access your email, what would you do? How much business would be lost if it took you an hour to correct the problem? How about two or three hours? And what if more than just email was impacted? For many businesses, IT support is little more than an afterthought – and it’s not until a problem actually prevents people from doing their jobs that anyone realizes proper tech support isn’t in place. Atiwa Computing’s help desk is designed for one thing only – to provide best-in-class service and support to our clients, so you can enjoy peace of mind knowing that the right help is just a phone call away.
Don’t Settle For Lousy IT Support
Here’s a frustrating scenario: Your network is down thanks to a hardware failure. You call the appropriate tech support number, and are placed on hold for several minutes. After explaining the issue, you’re bounced around to a few different technicians before being told that the problem isn’t actually covered by their support staff – and all the while, your business is at a standstill.
Sound familiar? Don’t let your business get stuck with this level of customer “service”. Our help desk features a team of certified, highly-trained experts that provide best-in-class support – 24/7/365. We answer most calls in 30 seconds or less, and our first contact resolution is 77% (the industry average is only 64%).
In the world of IT, problems happen. Computers crash, passwords are lost, email stops working, and the list goes on. Without proper technical support in place, these problems can bring your business to an abrupt–and potentially damaging–halt. With Atiwa Computing’s Help Desk, you can enjoy peace of mind knowing that our certified technicians can quickly and efficiently resolve even your most complex technical problems.
Our Help Desk supports:
- Microsoft and Apple desktop operating systems
- Microsoft Office and leading third-party applications
- E-mail applications and Web browsers
- Thin clients and virtual desktop infrastructure (VDI)
- Hardware and network troubleshooting
- Printer installation and support
- Mobile phones and tablets
- User administration
- Desktop performance problems
- Virus and malware infections
- An Extension of our Remote Monitoring Solution
Not every support issue can be called a catastrophe…until it prevents you from being able to do your job. We’re here to help you stay ahead of the curve, so you can focus on growing your business – and to do so, we’ve adopted a proactive approach to network monitoring and IT maintenance in Houston. That’s why our help desk is a seamless extension of our remote monitoring platform. So when you call to report an issue, we’re likely to be already resolving the problem you’re experiencing.
Our U.S.-based Help Desk provides professional and courteous IT support 24x7x365. Whether you’re locked out of your email, need help setting up a new account or anything in between – no problem is too large or small for our certified technical experts to tackle.
By nature, disaster strikes when you least expect it. Try as you might to implement effective network and cybersecurity solutions, don’t forget that there are always ways to improve upon your current efforts. Our team of IT experts are simply a phone call away! With our remote monitoring platform, chances are that once you’ve called in a disaster, we are already looking into it and actively solving your IT disaster so you can get back to work and the problem doesn’t occur again.
When you need help with organizing your business and want to protect your computers from outside threats but you're on a strict budget, Atiwa Computing's cloud computing solutions can help.
Because our services are fully scalable and available for a flat-rate fee, you’ll never have to worry about an IT cost you can't cover. With no additional IT staff needed and no initial capital investment required, you can now direct your cash to more important, business growing prospects, and leave the little things to us.
When you sign up for Atiwa Computing's professional cloud computing services, you'll find:
- Security – Your business's vital systems and data will be protected from loss, and even theft.
- Service and Support – We'll always be around 24/7 to serve your needs, and we'll monitor your systems to prevent any problems in the first place.
- Data protection – With our built in data backup and secure data storage, you'll never have to worry about losing your data in the event of any disaster.
- Tools you can use – When you need to control and manage your systems, we give you easy to use, intuitive tools to help you along the way.
As your virtual Chief Information Officer, we will partner with you and collaborate with you in making your IT strategy work for you. Setting IT goals, budgeting and planning for them, executing them, and providing 24/7 support means you can focus on growing your business and rest assured that your virtual CIO has you covered on the IT side of your business–computer and technology management, network and cyber security, and IT support if things go awry.
As your VCIO, we will also assist with vendor management–a service in which we help you select the right vendors based on the contract and their capabilities. This will make certain that your business performs optimally, your money is going to the right places, and your business can achieve its goals.
If you’re gradually improving or implementing your IT infrastructure, Atiwa Computing is available for project-based work. By working with us, you’ll enjoy having a team of experts on your side that will understand your goals and help you achieve them in a timely manner. We’ll also ensure that your individual projects seamlessly integrate into your overall IT strategy so that running your business becomes easier, not harder.
These days, many small to medium sized businesses are finding value in remote work and have it as an option for employees. However, remote workspaces require additional security measures such as VPN to ensure your data remains secure. Additionally, virtualization and colocation services may need be considered to ensure remote work isn’t impeded.
New technology is hard to keep up with, especially when it involves more space, time, and management. Virtualization is a flexible tool that allows you to move server workloads around so you can always have the optimum performance out of each one. Our virtualization services help save space and money and don’t use up more servers, computers, or people.
When you sign up with Atiwa Computing's virtual services, you can expect:
- Reduced costs, going green: With virtualization, you will be able to stop buying servers and optimize the ones you have, thus reducing electric costs and server costs significantly.
- Faster application and computer performance: Programs and files will load faster, resulting in more work time.
- Peace of mind with unexpected problems: Disasters happen, but you can be ready to get your network back online with a simple recovery program.
Phishing attacks are everpresent and have grown more common since 2020. Small to medium sized businesses continuously fall victim to these attacks, but the best way to protect your busines and employees is to know what to look for. Our phishing simulations enable businesses just like yours to send realistic phishing emails to test their awareness as well as teach your team about these scams and how to handle them.
Many people use the same passwords over and over so they don’t have to work too hard to remember them, but this means that guessing passwords is made very easy. If a hacker knows your passwords, or knows the answers to your security questions, then your sensitive data will quickly become compromised. At Atiwa, we help you manage and protect numerous unique password so you don’t have to memorize all of them. If your passwords do become compromised, our help desk will assist in changing them. It’s also good practice to reset your passwords every so often and update your password managing software.
IT compliance solutions by Atiwa help make sure that your IT strategy/infrastucture work for your company and also meet industry standards. These standards continuously evolve based on various factors, so having our team on your side means we’ll keep up with regulations for you and make our best recommendations.
Cyber liability insurance is a great idea for small to medium sized businesses because they help cover the losses associated with cyber attacks. Insurance can help cover legal costs, ransom, fines, and even the income that is typically lost when an attack occurs. There are countless insurance options available to you as a business owner, so we will assist with understanding what you need and finding the right insurance solution for your business.