When technology doesn’t work the way it’s supposed to, our certified and highly-trained help desk technicians are just a phone call away. Whether you’re dealing with hardware, software, or network issues, we’ll work hard to quickly (and effectively) solve your IT problems and prevent them from happening again. You deserve peace of mind while focusing on your day to day tasks, and Atiwa is here to help.
If your email stops working, what do you do? If you came into work today and couldn’t access your email, what would you do? How much business would be lost if it took you an hour to correct the problem? How about two or three hours? And what if more than just email was impacted? For many businesses, IT support is little more than an afterthought – and it’s not until a problem actually prevents people from doing their jobs that anyone realizes proper tech support isn’t in place. Atiwa Computing’s help desk is designed for one thing only – to provide best-in-class service and support to our clients, so you can enjoy peace of mind knowing that the right help is just a phone call away.
Don’t Settle For Lousy IT Support
Here’s a frustrating scenario: Your network is down thanks to a hardware failure. You call the appropriate tech support number, and are placed on hold for several minutes. After explaining the issue, you’re bounced around to a few different technicians before being told that the problem isn’t actually covered by their support staff – and all the while, your business is at a standstill.
Sound familiar? Don’t let your business get stuck with this level of customer “service”. Our help desk features a team of certified, highly-trained experts that provide best-in-class managed IT services support – 24/7/365. We answer most calls in 30 seconds or less, and our first contact resolution is 77% (the industry average is only 64%).
In the world of IT, problems happen. Computers crash, passwords are lost, email stops working, and the list goes on. Without proper managed IT technical support in place, these problems can bring your business to an abrupt–and potentially damaging–halt. With Atiwa Computing’s Help Desk, you can enjoy peace of mind knowing that our certified technicians can quickly and efficiently resolve even your most complex technical problems.
Our Help Desk supports:
- Microsoft and Apple desktop operating systems
- Microsoft Office and leading third-party applications
- E-mail applications and Web browsers
- Thin clients and virtual desktop infrastructure (VDI)
- Hardware and network troubleshooting
- Printer installation and support
- Mobile phones and tablets
- User administration
- Desktop performance problems
- Virus and malware infections
An Extension of our Remote Monitoring Solution
Not every support issue can be called a catastrophe…until it prevents you from being able to do your job. We’re here to help you stay ahead of the curve, so you can focus on growing your business – and to do so, we’ve adopted a proactive approach to network monitoring and managed IT services maintenance in Houston. That’s why our help desk is a seamless extension of our remote monitoring platform. So when you call to report an issue, we’re likely to be already resolving the problem you’re experiencing.
Our U.S.-based Help Desk provides professional and courteous IT support 24x7x365. Whether you’re locked out of your email, need help setting up a new account or anything in between – no problem is too large or small for our certified technical experts to tackle.